隐私政策

This Privacy Policy explains how The LVLL™("The LVLL", "we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit our website (the “Site”), use our services, or make a purchase from thelvll.com. It also covers interactions you may have with us related to the Site and our services (together, the “Services”).
By using our Site or Services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes to our practices, legal requirements, or operational updates. When we do, we’ll revise the “Last Updated” date and post the updated version on the Site.

Information We Collect

Information You Provide Directly:
We may collect personal details when you:

  • Create an account (e.g., name, email, password).
  • Place an order (e.g., billing/shipping address, payment details, phone number).
  • Contact customer support or otherwise communicate with us.

Information Collected Automatically:


When you visit our Site or use our Services, we may automatically collect data such as:

  • Device and browser type
  • IP address
  • Interactions with our Site (e.g., pages visited, time spent)
  • Cookies and similar tracking technologies

Information from Third Parties:


We may also collect data through partners and platforms that help us operate, including:

  • Shopify (e-commerce platform)
  • Payment processors (for secure payment handling)
  • Marketing and analytics providers
  • Fulfillment partners (for shipping and returns)

How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Manage your account and preferences
  • Provide customer support
  • Improve and personalize your experience on the Site
  • Send updates, confirmations, and promotional communications (where permitted)
  • Detect, investigate, and prevent fraudulent or illegal activities
  • Comply with applicable laws and legal requests

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep our Site functional
  • Remember your preferences
  • Analyze performance and traffic
  • Tailor marketing messages and content

You may manage your cookie settings in your browser. However, disabling cookies may limit some functionality of the Site.
To learn more about Shopify-related cookies, visit: Shopify Cookie Policy

How We Share Your Information

We may share your information with:

  • Service providers (e.g., payment processors, shipping partners, IT providers)
  • Business partners and marketing platforms (for promotions, retargeting, or analytics)
  • Legal authorities when required
  • Affiliates and subsidiaries within The LVLL family
  • Parties involved in a business transfer, such as a merger or acquisition

We do not sell or share sensitive personal information for profiling or targeted advertising without your consent.

User-Generated Content

If you submit a review or other content to the Site, that content may become public. Please be cautious when choosing what to share. We’re not responsible for how others use public or semi-public information you post.

Third-Party Links

Our Site may contain links to external websites or services we don’t control. We recommend reviewing their privacy policies, as we’re not responsible for the content or data handling practices of third-party sites.

Children's Privacy

The LVLL™ does not knowingly collect personal information from children under the age of 16. If you believe your child has shared information with us, please contact us so we can remove it.

How We Protect Your Data

We use industry-standard security practices to protect your personal information. However, no online system is completely secure. Please use caution when sharing information online.

Data Retention

We retain your information for as long as necessary to:

  • Maintain your account
  • Fulfill orders and provide Services
  • Meet legal and regulatory obligations
  • Resolve disputes

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request to know what information we hold about you.
  • Deletion: Request we delete your information, subject to limitations.
  • Correction: Update inaccurate or incomplete information.
  • Portability: Request your data in a transferable format.
  • Restriction: Ask us to limit how your data is used.
  • Withdraw Consent: Where applicable, withdraw your consent at any time.
  • Appeal: Appeal any denial of your request.
  • Marketing Opt-Out: Unsubscribe from promotional emails via the link in any email we send. (Transactional emails will still be sent.)

You can exercise your rights by contacting us using the details below. We may need to verify your identity before processing certain requests.

International Transfers

If you access our Services from outside Canada or the United States, your data may be transferred to and processed in those countries. We ensure appropriate safeguards are in place, such as standard contractual clauses, where required by law.

Contact Us

If you have any questions about this Privacy Policy, or if you'd like to exercise your privacy rights, please reach out to us:
The LVLL™ Email: 📧 legal@thelvll.com