LVLL (The Level NY) is a United States–based luxury house operating under the legal name LVLL BY AINA LLC.

We design and sell modern luxury apparel and accessories — focused on women’s and men’s ready-to-wear and precision-crafted shades.

The brand operates as LVLL BY AINA LLC. For press or business inquiries, contact our team at support@thelvll.com.

LVLL was created to redefine contemporary luxury; for brand milestones and history, please see our About page or reach out to support for specifics.

Our collections are crafted using premium materials and contemporary workmanship. Production takes place with carefully selected partners and ateliers to meet our standards of fit and finish.

Yes — returns of unworn, unwashed items with original tags are accepted within 30 days. Refunds are issued to the original payment method after inspection. See our Returns & Refunds page for full details.

Yes — exchanges are handled through our customer support team. Once we receive and inspect the returned item, we’ll process your requested replacement or guide you through the following steps. See our Returns & Refunds page for full details.

We currently offer a single shipping service within the continental U.S. Delivery time varies by your stated location and may be affected by weather or other force majeure events. You’ll receive a tracking number once your order ships.

Garments: follow the care label — gentle handling, recommended dry clean for tailored pieces, and careful storage preserves shape and finish.

Shades: Store in the provided case and clean lenses with a microfiber cloth only.

Absolutely — we use premium fabrics and exacting finishes. Each piece is designed and inspected to meet LVLL’s standards for refinement, durability, and impeccable fit.